Privacy Policy
Effective Date: August 25, 2026
Website: www.legacyofbhojraj.com
Entity Name: Legacy of Bhojraj
This Privacy Policy describes how Legacy of Bhojraj (“the Site”, “we”, “us”, or “our”) collects, uses, processes, and discloses your Personal Information in compliance with applicable laws, including the Digital Personal Data Protection (DPDP) Act, 2023 of India, when you visit or make a purchase from the Site.
If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact our Grievance Officer at welcome@legacyofbhojraj.com or write to us at our physical store address:
Legacy of Bhojraj
141B Rash Behari Avenue, Ballygunge,
Kolkata, West Bengal, India - 700029
Customer Support WhatsApp / Phone: +91 8017170431 / +91 8017170455
1. Notice and Consent (DPDP Act Compliance)
In accordance with the DPDP Act 2023, we collect and process your Personal Information only based on your explicit, informed, and unambiguous consent, or for specified legitimate uses (such as fulfilling orders, processing payments, and complying with legal obligations).
By using our Site and providing your personal data, you consent to the collection and use of your information as outlined in this policy.
2. Personal Data We Collect and Why
We collect personal information to provide efficient e-commerce services. Below are the details of the data collected:
A. Device and Usage Information
Purpose of Collection: To load the Site accurately for you, improve functionality, and perform analytics on website traffic and shopping behavior to optimize your experience.
Source of Collection: Collected automatically using technical tools like cookies, web beacons, pixels, and log files when you browse the Site.
Information Collected: Web browser version, IP address, device type, time zone, cookie preferences, pages/products viewed, search terms, and interaction metrics.
Disclosure for Business Purpose: Shared with our website hosting and analytics processing partners, including Shopify Inc., Google Analytics, Meta Ads Manager, and logistics integration tools.
B. Order & Payment Information
Purpose of Collection: To process payments, arrange shipping through third-party logistics partners, send order confirmations and tax invoices, screen orders for fraud or risk, and communicate order updates via email, SMS, or WhatsApp.
Source of Collection: Collected directly from you during checkout.
Information Collected: Full name, billing address, shipping address, email address, phone number, and payment information (processed securely through encrypted payment gateways; credit/debit card numbers are not stored directly on our servers).
C. Customer Support Information
Purpose of Collection: To assist with customer inquiries, process returns/exchanges, and address product-related issues.
Source of Collection: Collected directly from you via email, website contact forms, phone, or WhatsApp chat.
3. Data Sharing and Third-Party Processors
We do not sell your personal data. We share your information only with trusted third-party service providers (Data Processors) to fulfill our services to you:
Platform Infrastructure: Shopify (e-commerce engine and checkout hosting).
Logistics & Delivery: National and regional courier partners to deliver your ordered products to your shipping address.
Payment Gateways: Encrypted third-party payment processors for safe online transactions.
Marketing & Communication: Communication tools for order notifications (SMS/WhatsApp/Email) and performance marketing tools (e.g., Meta Pixel) where consented.
4. Rights of the Data Principal (Your Rights under DPDP Act 2023)
Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your Personal Information:
Right to Access Information: You have the right to request a summary of the personal data we process about you and the identities of third parties with whom it has been shared.
Right to Correction and Erasure: You can request the correction, updating, or deletion of your personal data that is inaccurate, incomplete, or no longer necessary for the purpose it was collected.
Right to Withdraw Consent (Consent Revocation): You may withdraw your consent for processing your personal data at any time. Upon receiving your withdrawal request, we will stop processing your data, except where required by law or necessary to complete pending orders/legal obligations.
Right of Grievance Redressal: You have the right to readily available means of grievance redressal regarding any act or omission concerning our performance of obligations under the DPDP Act.
Right to Nominate: You have the right to nominate any individual to exercise your rights under this Act in the event of death or incapacity.
To exercise any of these rights, please email us at welcome@legacyofbhojraj.com.
5. Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including order processing, warranty claims, resolving disputes, maintaining financial records, and complying with statutory laws under Indian regulations. Once data is no longer required, it is safely deleted or anonymized.
6. Grievance Officer Details
In accordance with Indian law and the Digital Personal Data Protection (DPDP) Act, 2023, the contact details of our designated Grievance Officer for privacy concerns, data rights requests, or complaints are provided below:
Name: Sourav Das
Designation: Privacy & Grievance Officer
Company: Legacy of Bhojraj
Address: 141B Rash Behari Avenue, Ballygunge, Kolkata, West Bengal 700029, India
Email: welcome@legacyofbhojraj.com
Phone: 8697618856
Response Time: We will acknowledge and address your privacy grievances within 30 days of receipt.
7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our legal obligations, operational practices, or regulatory guidelines under the DPDP Act. The revised policy will be published on this page with an updated "Effective Date".